Transit Genius

Account control

Delete your Transit Genius account

You can start deletion inside the app or send an external request. Never include your password, one-time code, or full payment information in a deletion request.

Option 1: Delete inside the app

  1. Sign in to Transit Genius.
  2. Open Settings, then open your profile or account settings.
  3. Select Delete Account.
  4. Review the warning and confirm the deletion request.
  5. Complete any recent-login or identity-verification step requested by the app.

Option 2: Send an external request

Email privacy@jmitsolutionsllc.com using the subject Transit Genius Account Deletion Request.

Include only:

  • The email address or phone number registered to your account.
  • Your full name as it appears in the app.
  • A statement confirming that you want the Transit Genius account deleted.
Protect your account. Do not send your password, SMS verification code, payment card number, bank account number, or identity documents unless our privacy team specifically requests a secure verification method.
Create deletion email

What will be deleted

After verification, we will delete or de-identify account information that is no longer needed, which may include:

  • Your authentication account and profile information.
  • Saved addresses, saved trips, preferences, and notification settings.
  • Your profile image and other user-managed account content.
  • Support content when it is not required for an unresolved incident, security investigation, or legal obligation.

What may be retained

Account and profile data that is not subject to an exception is deleted or de-identified within 30 days after we verify the request, including routine backup rotation. Validator access is revoked immediately. Expired validator invitations are kept for 30 days; validator enrollment and security-audit records are normally kept for 24 months after deactivation or revocation; support cases are normally kept for 24 months after closure; and routine diagnostics are kept for 90 days.

Booking, ticket, redemption, payment, refund, dispute, tax, and accounting records are normally retained for seven years after the transaction. Confirmed fraud, safety, or security-incident records may be retained for up to five years after closure. A record may be kept longer only when applicable law, a litigation hold, an unresolved dispute, or a transit-authority contract requires it. Retained records are restricted to that purpose and de-identified where personal linkage is no longer required.

Verification and timing

We may ask you to verify ownership of the account. We normally aim to complete verified requests within 30 days, although applicable law or a complex security, payment, or legal matter may require additional time. We will notify you if more time is needed.

Deleting the app from your phone does not delete your Transit Genius account. Use one of the methods above.